Shipping & Delivery Policy

This policy explains how Portline processes, dispatches and delivers power banks, chargers, cables and related technology accessories throughout Australia.

Last updated: 24 July 2026

Important Shipping Information

Delivery timeframes are estimates rather than guaranteed arrival dates. Orders containing power banks or other lithium battery products may be subject to additional carrier, packaging and transport restrictions.

1. Order Processing

Payment Confirmation

Orders are processed after full payment has been successfully received and verified.

Orders paid by a method that requires manual confirmation may not enter processing until payment has cleared.

Order Review

Before dispatch, Portline may review payment status, product availability, delivery information and reasonable fraud or security checks.

Processing Times

Portline aims to prepare and dispatch orders as quickly as reasonably possible. Processing may take longer during weekends, public holidays, major promotions, product launches or periods of unusually high order volume.

Business days exclude Saturdays, Sundays and public holidays applicable at the dispatch location.

2. Shipping Rates

Free Shipping

Orders with an eligible product subtotal of AUD $100 or more qualify for free standard shipping within Australia.

The qualifying subtotal is calculated after promotional discounts have been applied and before shipping charges are added.

Standard Shipping Fee

A standard shipping fee of AUD $15 applies to eligible orders with a subtotal below AUD $100.

Final Shipping Cost

The available shipping method and final delivery charge will be displayed during checkout before payment is completed.

Promotional Shipping Offers

Portline may occasionally offer alternative shipping promotions. Any minimum spend, product, customer, destination or date restrictions will be stated with the applicable offer.

3. Product Availability

Product availability is subject to stock confirmation. Although Portline takes reasonable steps to maintain accurate inventory, occasional discrepancies may occur.

If an ordered product becomes unavailable before dispatch, Portline will contact the customer using the email address supplied with the order.

Depending on the circumstances, the customer may choose:

• A refund for the unavailable product.
• Store credit, where offered and accepted by the customer.
• A suitable alternative product, where available and accepted.
• Dispatch of remaining available products with an appropriate adjustment.

4. Dispatch

Orders are dispatched from Portline’s nominated fulfilment location using an appropriate delivery provider.

Portline may select or change the carrier where reasonably necessary because of destination coverage, parcel size, product type, lithium battery restrictions, service interruptions or operational requirements.

Dispatch Confirmation

Where tracking is available, a dispatch confirmation containing tracking details will be sent to the email address provided with the order.

Tracking information may take several hours to become active after a shipping label has been created or the parcel has been collected.

Split Shipments

Portline may dispatch an order in more than one parcel where products are stored separately, require different handling or become available at different times.

5. Estimated Delivery Times

Most eligible orders sent using express delivery are estimated to arrive within 1–4 business days after dispatch.

This timeframe is an estimate only. Actual delivery times depend on:

• The dispatch location and destination postcode.
• The selected delivery service.
• Regional or remote-area coverage.
• Carrier network capacity and service interruptions.
• Weather, public holidays and peak shopping periods.
• Lithium battery transport requirements.
• The accuracy of delivery information provided.

Delivery estimates begin after dispatch and do not include order processing time.

6. Eligible Local Delivery

Portline may offer local delivery to selected postcodes where this option is displayed during checkout.

Same-Day Delivery

Orders placed and fully paid before 4:30 PM may qualify for same-day delivery where:

• The delivery postcode is within an eligible local area.
• All ordered products are available.
• The order passes payment and security checks.
• Local delivery capacity remains available.

Same-day delivery is not guaranteed unless confirmed by Portline for the applicable order.

Orders After Cut-Off

Eligible local delivery orders placed after 4:30 PM will generally be scheduled for the next available business day.

7. Power Banks & Lithium Battery Products

Power banks and certain rechargeable accessories contain lithium-ion batteries and are subject to carrier safety, packaging and transport requirements.

Depending on the product and destination:

• An air-based express service may not be available.
• The parcel may need to travel using an approved transport method.
• Delivery may take longer than the general estimate.
• Some remote destinations may have restrictions.

Portline may use a different carrier or service where necessary to comply with applicable battery transport requirements.

Damaged Battery Products

Do not send swollen, leaking, punctured, overheating or visibly damaged lithium battery products through standard post without contacting Portline first.

Please contact us for safe handling instructions.

8. Delivery Addresses

Accurate Information

Customers must provide a complete and accurate delivery address, recipient name, email address and contact details when placing an order.

Portline is not responsible for delays caused by incomplete or incorrect information supplied by the customer, except where required by applicable law.

Address Changes

If you need to update your delivery address, contact Portline as soon as possible. We will try to assist, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

PO Boxes & Parcel Lockers

Some products, carriers or delivery services may not support PO Boxes, Parcel Lockers or collection addresses. Available delivery options depend on the product and selected shipping method.

Remote Areas

Deliveries to regional or remote locations may require additional time and may not qualify for all express or local delivery services.

9. Receiving Your Delivery

Depending on the delivery method, the carrier may require:

• A signature from the recipient or another person at the delivery address.
• Confirmation of recipient details.
• Collection from a nominated delivery point.

Authority To Leave

Where authority to leave is selected or provided, the carrier may leave the parcel in a location considered reasonably safe.

Customers should only select unattended delivery where a secure location is available.

Inspecting Your Order

Customers should inspect their parcel and products as soon as reasonably possible after delivery.

Please contact Portline promptly if you receive:

• A damaged product.
• A missing item.
• An incorrect product.
• A product that appears unsafe or damaged.

10. Failed Delivery & Redelivery

If delivery cannot be completed, the carrier may:

• Leave the parcel where authority to leave applies.
• Attempt delivery again.
• Hold the parcel at a collection point.
• Return the parcel to Portline.

Customers are responsible for monitoring tracking information and collecting parcels within the timeframe provided by the carrier.

Where a parcel is returned because of an incorrect address, failure to collect, or refusal of delivery without a valid reason, additional delivery costs may apply where permitted by law.

11. Delayed, Lost or Damaged Deliveries

Delivery Delays

If your order has not arrived within the estimated timeframe or tracking has not updated for an unusual period, please contact Portline.

Portline may request additional information or contact the carrier to investigate the delivery status.

Lost Parcels

Where an order is confirmed as lost before valid delivery, Portline will provide an appropriate solution depending on product availability and the circumstances.

Transit Damage

If your order arrives damaged, please contact Portline and provide:

• Your order number.
• Photos of the outer packaging.
• Photos of the shipping label.
• Photos or video showing the damage.
• A description of the issue.

Please keep the original packaging and product until further instructions are provided.

12. International Shipping

Portline primarily serves customers within Australia. International shipping is only available where an eligible destination and shipping option are displayed during checkout.

Power banks and lithium battery products may have additional restrictions due to carrier, airline or destination requirements.

Customers are responsible for checking any import duties, taxes or local product requirements that may apply to international orders.

13. Consumer Rights

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any consumer guarantee or legal right available under the Australian Consumer Law.

Where Portline cannot supply an accepted order within an agreed or reasonable period, we will communicate with the customer and provide an appropriate solution based on the circumstances and applicable law.

14. Contact Portline

For questions about shipping, tracking, delivery availability or an existing order, please contact:

Email: info@linetrading.top

Please include your order number and delivery postcode so we can assist you more efficiently.